Privacy Policy

ActOn Finishing Privacy Policy

At ActOn Finishing we treat your personal data with responsibility and we understand that your privacy is important. We respect and value the privacy of everyone who visits our website, https://acton-finishing.co.uk, and will only collect and use personal data in ways that are described below in our Privacy Policy, and in a way, that is consistent with our obligations and your rights under the GDPR law.

Please make sure you read and understand our Privacy Policy. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our website. You will also have to read and agree with the below Privacy Policy when you sign up to receive Acton Finishing newsletter. If you do not accept and agree to our Privacy Policy, you must stop using our website immediately.

Privacy Policy Definitions

Cookie: is a small text file stored on your browser or the hard drive of your computer by https://acton-finishing.co.uk, when you visit certain parts of our site or when you use certain features of our site.

Cookie Law: relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003

Information About Us: https://acton-finishing.co.uk is operated by ActOn Finishing Ltd., a private limited company registered in UK, registered company number 4566548.

Our registered address is 213 Torrington Avenue, Tile Hill, Coventry, CV4 9HN, United Kingdom

Our appointed data protection officer is: Shaila Gulati

Email: enquiries@acton-finishing.co.uk

Telephone number: +44(0) 24 7646 6914

Our postal address is: 213 Torrington Avenue, Tile Hill, Coventry, CV4 9HN, United Kingdom

What does the Privacy Policy cover?

This Privacy Policy applies only to your use of https://acton-finishing.co.uk. We may have included on our website links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Personal Data

According to the General Data Protection Regulation (EU Regulation 2016/679), also known as GDPR, personal data is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. In other terms personal data refers to the information that identifies you such as identification numbers, electronic location information and other online identifiers.

What information do we collect?

From the perspective of the General Data Protection Regulation, and depending upon your use of https://acton-finishing.co.uk we may collect and process only this personal data:

Name and surname
Gender
Date of birth or age
Address
Email address
Telephone number
Mobile number
Business name
Job title
Profession
Orders and payment information
IP address
Web browser and mobile browser used
Operation system used
Information regarding you preferences, interests and opinions
A list of URLs starting with a referring site, your activity on https://acton-finishing.co.uk and the site you exit to

The way we use your personal data

Your personal data is collected and processed by ActOn Finishing. This information may also be collected and processed by other entities designated by ActOn Finishing to process the data on its behalf. However, ActOn Finishing remains your personal data carrier. Thus, it is possible to transmit data to public authorities or external consultants. However, we will always ensure that we provide adequate safeguards for data protection, such as contractual terms of confidentiality and data protection. Under the General Data Protection Regulation (EU Regulation 2016/679), ActOn Finishing must always have a lawful basis in order to use the personal data. The reasons we use your personal data are:

The data is necessary for our performance of a contract with you
Due to the consent given by you to ActOn Finishing to use your personal data
Because it is ActOn Finishing’s legitimate business interest to use it.

Your personal data may be used by ActOn Finishing for:

Supplying services and products to you. Your personal details are required in order for us to enter into a contract with you.
Supplying you with the information you require as per your enquiries and quotation requests
Communication with you. This may include responding to emails or calls from you.
Personalising and updating https://acton-finishing.co.uk for you.
Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by calling us/emailing/clicking on unsubscribe link on communications we send)
Analysing your use of https://acton-finishing.co.uk and gathering feedback to enable us to continually improve our website and your user experience.
Notifying you of relevant events from ActOn Finishing
For marketing purposes (with your permission and/ or where permitted by law). ActOn Finishing my contact you by email, phone and/ or post with information, news, offers regarding ActOn products and services. You will not receive spam or unlawful marketing materials. We always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Please take in consideration that we may use automated systems to collect and process data for the purpose of certain kinds of profiling. If you would like to query any action that we take on the basis of this, the GDPR gives you the right to do so. Please contact us to find out more information.

How long will this personal data be kept?

We will keep your personal data for as long as it is necessary and for the reason for which it has been collected. Hence your data will be kept until:

You unsubscribe from our contact list. You can unsubscribe by sending us an email where you request to unsubscribe.
In the event of a business subscriber retiring and no longer wishing to receive updates from ActOn Finishing
In the event of a business subscriber leaving the business and no longer wishing to receive updates from ActOn Finishing

Where is, the personal data stored?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Is my personal data shared?

We will only share your personal data in the following situations:

If we may be legally required to share certain personal data, which might include yours, if we involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may share your personal data with our other branches and agents for the purpose of informing you about relevant marketing you may be interested, inviting you to events, for the purpose of business contracts between you and ActOn Finishing and to ensure contact is not duplicated within the group.
ActOn Finishing may sometimes contract third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

In this case, if your personal data is required by third party, we will ensure that your personal information is handled safely, in accordance with your rights and obligations, and the third party’s obligations under the law. We will also make sure that if the personal information is transferred outside of EEA, this will be as handled safely as in the UK and under the GDPR.

Updating your information

If you would like to update the personal data you have provided ActOn Finishing, you can do so by emailing us at : shailagulati@acton-finishing.co.uk

Consent

By submitting your information, you consent to the use of that information as set out in this policy. In the case where we will change our Privacy Policy we will post the updates on this page. We may also place notices on other pages of the website, in order for you to be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way.

Unless the data is required to comply with legal obligations, the transfer of personal data is voluntary. Please be aware that refusing to provide it (such as your name, surname, and address) and give ActOn the consent will prevent you from placing an order.

Acceptance of this Privacy Policy is deemed to occur upon your first use of our website.

What are my rights?

Below you can find all your rights as stated under GDPR:

The right to be informed – you can request further information about how ActOn Finishing processes your personal data
The right to rectification – you can update your personal data if this is incorrect
The right to erasure – you are entitled ask ActOn Finishing to delete your personal data if the processing was not legal, you don’t want ActOn to keep your data or in any other cases provided under GDPR
The right to restrict the processing – you are entitled to oppose to data processing as stated under GDPR
The right to object – you can oppose to data processing that is based on our legitimate interest
The right to data portability – you may receive, under certain conditions, the personal data you have provided to us, in a format that can be read automatically, or you may require that the personal data be transmitted to another operator
The right not to be subject to automated decision-making including profiling – you can ask for and get the human intervention for processing the data or you can express your own point of view on this kind of processing.
The right of access – you have the right to receive your personal data stored by ActOn, in a format that can be read automatically

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use our site, you agree to our use of cookies.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Each cookie contains a unique reference number only (no personal information) which is used to confirm you are authorised to adjust/update your details.

All Cookies used by and on our website, are used in accordance with current Cookie Law.

Before Cookies are placed on your device, you will be shown an option (usually at the top of the browser) requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies. However certain features of https://acton-finishing.co.uk may not function fully or as intended when denying the consent of Cookies. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Website Analytics

To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics and Matomo Analytics. Most websites use some sort of analytics program like these. The data they collect helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

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WordPress

WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.

[Please note that our advertisers may also use cookies, over which we have no control.]

Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third-party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies.

This website contains ‘embedded’ YouTube content, a cookie may be set upon playing these videos, the relevant privacy policy can be found here.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Click here to find out more on managing cookies, including step-by-step instructions for a range of browsers.

Except for essential cookies, all cookies will expire after 2 years.

For more comprehensive information on what cookies are and how they affect you please visit www.allaboutcookies.org.

How do I contact you for further information?

The appointed data protection officer for ActOn Finishing is Shaila Gulati. For any of your enquiries related to data protection please contact our data protection officer:

Email address: shailagulati@acton-finishing.co.uk